Launch phase — we are onboarding our founding clients and experts. Prices are fixed once an expert confirms your scope.
Legal
Refund & Cancellation Policy
Last updated: 14 October 2026
Launch-phase draft for legal review. These terms describe how the platform is designed to work; they are not yet in force for real payments. Items in [square brackets] are completed before launch.
Summary
You only ever prepay one milestone. Approved milestones are final; a prepaid, unapproved milestone is refunded if a dispute is resolved in your favour or no expert can deliver it. Non-conforming work is first corrected or re-performed.1. Before work starts
You can cancel before accepting the confirmed price at no cost. If you cancel after prepaying a milestone but before the Expert has handed it in, that prepayment is refunded less work already performed and recorded in the workspace.
2. During the project
Amounts for milestones you have approved — or that were approved automatically 7 days after hand-in — have been released to the Expert and are final, except as provided in the Terms.
A prepaid, unapproved milestone is refunded if (a) a dispute is resolved in your favour, or (b) the Expert cannot complete the work and Cons2Go cannot assign another Expert. Milestones not yet invoiced are never charged.
3. Non-conforming deliverables
Remedies follow the Terms (section 9): correction within the revision rounds, re-performance by another Expert, and only then a refund of the amount paid for the affected milestone.
4. Disputes
Open a dispute in the project workspace before approving the milestone concerned. The milestone is put on hold while Cons2Go reviews the confirmed scope, the hand-ins and the workspace record.
5. Monthly services
Monthly services can be cancelled at any time with effect from the end of the current month. The current month is not refunded once its work has been approved.
6. Processing
Refunds are made to the account the payment came from. Banks usually show them within 5–10 business days.